Privacy Policy

Privacy Policy - Tecoyas

This Privacy Policy ("Policy") explains how Tecoyas ("we," "us," or "our") collects, uses, stores, and protects personal information obtained from users ("you" or "your") who visit our website (www.tecoyas.com, "Website"), purchase our products (handcrafted western boots and accessories), or interact with our customer service. By accessing or using our Website, placing an order, or providing personal information to us, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as non-personal information automatically generated during your interaction with our Website. The types of information we collect include:

1.1 Personal Information

  • Contact Information: Full name, email address (e.g., [email protected] for communications), phone number (if provided), and shipping/billing address.
  • Purchase-Related Information: Order details (order number, product selection, purchase amount), payment method details (e.g., credit card number—note: we do not store full payment information; this is processed by third-party payment processors), and transaction history.
  • Account Information: If you create an account on our Website, we collect your username, password (encrypted), and preferences (e.g., saved shipping addresses, order history).
  • Communication Information: Content of emails, messages, or feedback you send to our customer service team (including details about inquiries, returns, or product issues).
  • Customization Information: For bespoke orders (e.g., personalized western boots), we collect details such as embossing text, color preferences, or design specifications.

1.2 Non-Personal Information

  • Website Usage Data: IP address, browser type and version, operating system, device type, pages visited on our Website, time spent on pages, referral source (how you found our Website), and click-through patterns.
  • Cookies and Similar Technologies: We use cookies (small text files stored on your device) and similar tools (e.g., web beacons) to track Website usage, remember your preferences (e.g., language settings), and improve your browsing experience. You can manage cookie settings through your browser, but disabling certain cookies may affect Website functionality.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including but not limited to:

2.1 Fulfilling Orders and Providing Services

  • Process and fulfill your purchases (e.g., verify payment, prepare and ship products, send order confirmations and tracking updates).
  • Deliver customer service support (e.g., respond to inquiries, assist with returns/refunds, resolve issues related to orders or products).
  • Complete customization for bespoke orders (e.g., use design preferences to create personalized western boots or accessories).

2.2 Improving Our Products and Services

  • Analyze Website usage data to understand user behavior, identify areas for improvement (e.g., optimizing navigation or product pages), and enhance the overall user experience.
  • Gather feedback to refine our product offerings (e.g., adjusting boot sizing, adding new accessory designs) and customer service processes.

2.3 Communication

  • Send transactional emails (e.g., order confirmations, shipping notifications, refund updates) that are necessary for your purchase.
  • Share relevant information about our products, promotions, or new collections (only if you have opted in to receive marketing communications; you can unsubscribe at any time).
  • Notify you of changes to our policies (e.g., updates to this Privacy Policy or Terms of Purchase) or Website functionality.

2.4 Security and Compliance

  • Protect against fraud, unauthorized access, or misuse of our Website and services (e.g., verify the identity of users, detect and prevent fraudulent transactions).
  • Comply with applicable laws, regulations, or legal obligations (e.g., maintaining records for tax purposes, responding to lawful requests from authorities).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted third parties who assist us in operating our business, subject to strict confidentiality agreements:

3.1 Service Providers

  • Payment Processors: Third-party companies (e.g., credit card processors) that handle payment transactions. These providers only receive the information necessary to process payments and do not store or use your data for other purposes.
  • Shipping Carriers: Companies (e.g., postal services, courier providers) that deliver your orders. We share your shipping address and contact details to ensure timely delivery.
  • IT and Website Providers: Vendors who maintain our Website, host data, or provide technical support (e.g., server hosting, analytics tools). These providers are authorized to use your information only to perform services on our behalf.

3.2 Legal and Safety Reasons

  • Disclose information if required by law (e.g., in response to a subpoena, court order, or government request) or to protect our legal rights, property, or safety, as well as the rights, property, or safety of our users or others.
  • Share information to investigate or resolve potential violations of our policies (e.g., fraud, misuse of the Website) or to address emergencies.

4. How We Protect Your Information

We implement reasonable technical, administrative, and physical security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction:
  • Use encryption (e.g., SSL/TLS) to protect data transmitted between your device and our Website (especially payment information and personal details).
  • Store personal information on secure servers with restricted access (only authorized personnel can access data, and they are required to maintain confidentiality).
  • Regularly update security protocols and conduct audits to identify and address potential vulnerabilities.
  • Limit access to your information to third-party service providers who adhere to strict security standards and are contractually obligated to protect data.
Please note that no method of data transmission or storage is 100% secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security.

5. Your Rights Regarding Your Information

Under applicable data protection laws, you have certain rights regarding your personal information, including:

5.1 Access and Correction

  • Request access to the personal information we hold about you (e.g., a copy of your order history or account details).
  • Ask to correct or update inaccurate or incomplete information (e.g., updating your shipping address or contact details).

5.2 Erasure and Restriction

  • Request the erasure of your personal information (where permitted by law, e.g., if the information is no longer necessary for the purpose it was collected).
  • Request that we restrict the use of your information (e.g., if you dispute the accuracy of the data).

5.3 Data Portability

  • Request a copy of your personal information in a structured, machine-readable format (e.g., CSV file) to transfer to another service provider (where applicable).

5.4 Opt-Out of Marketing Communications

  • Unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any promotional email. You will still receive transactional emails (e.g., order updates) that are necessary for your purchases.
To exercise these rights, please contact us at [email protected] with your name, email address, and a clear description of your request. We will respond within a reasonable timeframe (in compliance with applicable laws) and may ask for additional information to verify your identity.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:
  • Order and Transaction Data: Retained for the duration of any warranty period (for our products) plus 7 years to comply with tax and legal obligations.
  • Account Information: Retained for as long as your account is active. If you request account deletion, we will remove your information (except for data we are required to keep for legal or compliance reasons).
  • Marketing Data: Retained only if you have opted in to receive marketing communications. If you unsubscribe, we will stop using your information for marketing purposes but may retain a record of your opt-out to avoid future communications.
  • Non-Personal Information: Retained indefinitely for analytics and Website improvement purposes (this data is anonymized and cannot be linked to individual users).

7. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media platforms, partner brands). This Privacy Policy does not apply to these third-party sites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will delete the information promptly. Parents or guardians who believe their child has provided information to us may contact us at [email protected] to request deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. The updated Policy will be posted on our Website with a "Last Updated" date at the top. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information.
Your continued use of our Website or services after the updated Policy is posted constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
We will respond to your inquiry within a reasonable timeframe and work to resolve any issues or address your concerns.