Shipping Policy

Shipping Policy - Tecoyas

This Shipping Policy outlines the terms, timelines, and procedures for the delivery of products (including handcrafted western boots, leather accessories, and custom/bespoke items) purchased from the Tecoyas website (www.tecoyas.com, "Website"). By placing an order with Tecoyas ("we," "us," or "our"), you agree to the shipping rules and processes detailed below. We are committed to providing reliable, transparent shipping services—including free global delivery—to ensure your order reaches you in a timely manner.

1. Free Global Shipping

Tecoyas offers free shipping to all destinations worldwide for every order, regardless of order value, product type, or delivery location. No additional shipping fees will be added to your order total during checkout, and this policy applies to both standard orders (e.g., ready-to-ship western boots) and custom/bespoke orders (e.g., personalized leather belts or made-to-order boots). The free shipping benefit is automatically applied to your order; no promo codes or special actions are required to claim it.

2. Order Processing Timeline

Before your order is shipped, we need time to process, inspect, and prepare your products—especially for handcrafted items that require careful attention to detail. Our standard processing timeline is as follows:
  • For ready-to-ship products (e.g., in-stock western boots, pre-made accessories), we typically process and dispatch orders within 1-3 business days from the date of order confirmation. Business days exclude weekends (Saturday and Sunday) and major public holidays (e.g., Christmas, Thanksgiving), during which processing may be delayed by 1-2 days.
  • For custom or bespoke products (e.g., boots with personalized embossing, custom-sized leather bags), processing time may be extended to 5-7 business days to ensure all customization details are executed accurately and quality checks are completed. We will notify you via email if there are any unexpected delays in processing your custom order (e.g., due to specialized material sourcing).
Once your order is processed and dispatched, you will receive a "Shipment Confirmation" email containing a unique tracking number and a link to the carrier’s website, where you can monitor the real-time status of your delivery.

3. Delivery Timeline

After your order is dispatched from our facility, the estimated delivery time varies slightly by destination but generally falls within a consistent range:
  • The standard estimated delivery time for all orders (domestic and international) is 6-12 business days from the date of shipment. This timeline accounts for typical transit times with our trusted carrier partners, as well as standard customs clearance processes for international orders (where applicable).
  • Please note that delivery times are estimates only and may be extended by factors beyond our control, including but not limited to:
    • Customs delays (common for international orders, as clearance times vary by country and may involve additional inspections).
    • Carrier disruptions (e.g., weather events, logistical bottlenecks, or high-volume shipping periods like Black Friday or holiday seasons).
    • Remote delivery locations (destinations outside major cities or urban areas may require additional transit time).
If your order has not been delivered within 15 business days of shipment (exceeding the maximum estimated timeline), please contact our customer service team with your order number and tracking number—we will investigate the delay with the carrier and provide you with regular updates until your order is delivered.

4. Shipping Carriers

Tecoyas partners with reputable global and regional shipping carriers to ensure reliable delivery of your orders. The specific carrier assigned to your order depends on your delivery destination and the size/weight of your package (e.g., standard carriers for small accessory orders, specialized logistics providers for larger boot orders). Examples of our trusted carriers include major international couriers and local postal services, all of which adhere to strict service standards for safety and timeliness.
While we work with reliable carriers, we cannot guarantee carrier performance or control unforeseen delays caused by their operations. However, we will act as your advocate in resolving any carrier-related issues (e.g., lost packages, misdeliveries) to the best of our ability.

5. Shipping Address Requirements

To ensure successful delivery, you must provide a complete, accurate, and valid shipping address during the checkout process. This includes:
  • Full recipient name (no nicknames or abbreviations, as carriers may reject incomplete names).
  • Detailed street address (including apartment numbers, unit numbers, or building names, if applicable).
  • Correct city, state/province, postal/zip code, and country.
  • A valid phone number (for carriers to contact you if there are delivery issues, e.g., missed attempts).
Tecoyas is not responsible for delivery failures, delays, or returned packages caused by incomplete or incorrect address information. If a package is returned to us due to an invalid address, we will contact you to confirm the correct details and reship the order (at no additional cost to you), but we cannot be held liable for the resulting delivery delay.

6. Package Tracking & Delivery Confirmation

All orders include tracking functionality to help you monitor your delivery progress:
  • Once your order is shipped, you will receive a "Shipment Confirmation" email with your tracking number and a direct link to the carrier’s tracking page.
  • To track your package, simply enter the tracking number on the carrier’s website—you will be able to view updates such as "In Transit," "Out for Delivery," and "Delivered," as well as the date and time of each status change.
  • For most orders, carriers provide delivery confirmation (e.g., a signature requirement or proof of delivery notification) to ensure your package is received by the intended recipient. If you are not available to receive the package, the carrier may leave a delivery attempt notice with instructions for rescheduling delivery or picking up the package from a local facility.

7. Lost or Damaged Packages

7.1 Lost Packages

If the carrier’s tracking information shows your package as "Lost" or if the package has not been delivered within 15 business days of shipment (with no updates), please contact our customer service team immediately. We will initiate a formal investigation with the carrier, which typically takes 3-5 business days to complete. If the carrier confirms the package is lost, we will offer you two options:
  • Reship the same order to you at no cost.
  • Process a full refund to your original payment method (within 5-10 business days of confirmation).

7.2 Damaged Packages

If you receive a package that is damaged (e.g., torn packaging, crushed box) or if the product inside is damaged during shipping, please take the following steps within 48 hours of delivery:
  1. Take clear photos of the damaged packaging and the damaged product (showing the extent of the damage from multiple angles).
  1. Contact our customer service team at [email protected] with your order number, tracking number, and the photos of the damage.
  1. Retain the original packaging and damaged product (carriers may require inspection of the packaging to process a damage claim).
Once we verify the damage, we will arrange for a free return of the damaged item and either reship the product (at no cost) or process a full refund—whichever you prefer. We will also coordinate with the carrier to resolve the damage claim, ensuring future shipments are protected.

8. International Shipping Considerations

For international orders (deliveries outside the United States), please note the following additional terms:
  • Customs Duties & Taxes: Tecoyas’ free shipping policy covers only the cost of transportation; it does not include any customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and must be paid directly to the customs authority or carrier before the package is released for delivery. We recommend checking with your local customs office to understand the potential duties/taxes for your order, as rates vary by country and product type.
  • Prohibited Items: Some countries have restrictions on the import of certain leather products or handcrafted items. It is your responsibility to ensure the products you order are allowed in your destination country. If a package is seized by customs due to prohibited items, Tecoyas cannot issue a refund or reship the order.

9. Contact Us for Shipping Inquiries

If you have questions about the status of your shipment, need help tracking your package, or have concerns about shipping delays, damage, or lost orders, please contact our customer service team:
  • Email: [email protected] (include your order number and tracking number in the message for faster assistance).
  • Website: Submit a request via the "Contact Us" page on www.tecoyas.com, selecting "Shipping Inquiry" as the category.
We aim to respond to all shipping-related inquiries within 2-3 business days and work to resolve issues quickly to ensure your order reaches you as expected.

10. Changes to This Shipping Policy

Tecoyas reserves the right to update or modify this Shipping Policy at any time to reflect changes in business practices, carrier partnerships, or legal requirements (e.g., changes to international shipping regulations). The most current version of the policy will always be posted on the Website. Your continued use of the Website or placement of orders after changes are made constitutes acceptance of the revised terms.